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Privacy Policy

Effective Date: March 1, 2025

At MindLab.io ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website, products, and services (collectively, the "Service"). By accessing or using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our Service.

1. Information We Collect

1.1. Personal Information

When you use our Service, we may collect personal information that can identify you ("Personal Information"), including:

  • Contact Information: Name, email address, and phone number.
  • Account Credentials: Username, password, and Firebase UID (from authentication).
  • Billing Information: Payment details (if applicable) for subscription services.

1.2. Usage Information

We collect information about how you use our Service, including:

  • Interaction Data: Chat messages, session data, and usage history.
  • Device and Log Information: IP address, browser type, operating system, device identifiers, and other technical data.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect and store information about your interactions with our Service. You can manage cookie preferences through your browser settings.

1.3. Document Information

If you upload documents to our Service, we collect:

  • File Metadata: File names, types, and sizes.
  • Content Data: Text and data extracted from the documents for analysis and processing purposes.

2. How We Use Your Information

  • Provide and Improve the Service:
    Deliver our AI co-founder tool, personalize your experience, and enhance our features based on user feedback.
  • Account Management:
    Create and manage your user account, authenticate your identity, and support your interactions with the Service.
  • Billing and Payments:
    Process payments, manage subscriptions, and send billing-related communications.
  • Customer Support:
    Respond to your inquiries, provide technical support, and communicate updates about the Service.
  • Marketing and Communication:
    Send you newsletters, promotional materials, and important service updates, provided you have opted in.
  • Analytics and Research:
    Analyze usage trends, improve our algorithms, and perform market research to better understand and serve our users.

3. How We Share Your Information

We do not sell your Personal Information. We may share your information in the following circumstances:

  • Service Providers:
    We may share your data with third-party service providers who perform services on our behalf (e.g., cloud hosting, payment processing, data analytics). These providers are contractually obligated to maintain the confidentiality and security of your data.
  • Legal Requirements:
    We may disclose your information if required by law, regulation, or a subpoena, or if we believe that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers:
    In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your Personal Information.

4. How We Protect Your Information

We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption:
    Data is encrypted both in transit (using HTTPS) and at rest.
  • Access Controls:
    We restrict access to your information to employees, contractors, and agents who need to know the information to operate, develop, or improve our Service.
  • Regular Audits:
    We regularly review our security practices and update them as needed to address emerging threats.

5. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Once the data is no longer required, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access and Correct Your Information:
    You can update or correct your account information through your user profile.
  • Delete Your Information:
    You may request the deletion of your Personal Information, subject to certain exceptions (e.g., for legal or contractual reasons).
  • Opt-Out of Marketing Communications:
    You can unsubscribe from our marketing emails by following the instructions provided in the email or by contacting us directly.

7. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside of your home country. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" at the top of this document and notify you via email or a prominent notice on our Service. Your continued use of the Service after any changes constitutes acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: hello@mindlab.io