Service Agreement
Terms of Service
Effective Date: April 25, 2026
Welcome to MindLab. These Terms of Service ("Terms") constitute a binding agreement between you ("Institution" or "you") and MindLab ("we," "us," or "our"). We provide private AI workflow systems for investment research, monitoring, advisors, records, and approved outputs. By accessing our platform, you agree to operate within these terms.
1. Use of the Service
By using MindLab, you acknowledge that the Service is designed for business and institutional workflows. Specific commercial terms, deployment scope, support commitments, and data obligations may be further governed by an order form or written agreement.
2. MindLab Services
MindLab provides firm-specific AI-assisted workflows for research, monitoring, drafting, source review, and knowledge management ("The Service"). The Service supports decision workflows, but it is not a replacement for fiduciary judgment, legal advice, or investment decision-making by qualified humans.
3. Institutional Responsibilities
- Access Credentials: You are responsible for maintaining the security of your institutional access keys. Any activity occurring within your account is your responsibility.
- Strategic Alignment: You agree to use the Service solely for legitimate investment, diligence, and operational purposes. Use for reverse engineering or competitive intelligence gathering is strictly prohibited.
- Data Stewardship: You retain full ownership and liability for the proprietary deal flow and documents you ingest into the system.
4. Commercial Parameters
- Subscriptions and Implementation: Access may be granted through implementation programs, subscriptions, pilots, or enterprise agreements. Specific terms are detailed in your Order Form.
- Billing Cycles: Fees are billed in advance on a monthly or annual basis. Failure to settle invoices may result in the suspension of your instance.
- Cancellation: You may terminate your mandate at any time with 30 days' written notice, subject to the terms of your specific agreement.
5. Intellectual Property & Customer Data
- Our Architecture: MindLab retains all rights to the platform code, product design, workflows, and system logic.
- Your Intelligence: You retain ownership of the data you upload and the firm-specific outputs generated from your proprietary materials, subject to the applicable agreement.
- No Model Training by Default: We do not use your proprietary uploaded data or firm-specific outputs to train public models or cross-client systems unless separately agreed in writing.
6. Compliance & Security
MindLab uses commercially reasonable administrative, technical, and organizational safeguards appropriate for early-stage sensitive workflow software. Specific access controls, logging, deployment boundaries, deletion commitments, enterprise security features, or audit reporting may require additional scope and written agreement. MindLab has not completed SOC 2 certification as of the effective date of these Terms unless separately stated in a signed agreement. You acknowledge that no system is perfectly secure and agree to promptly report any suspected security issues.
7. Disclaimers of Warranties
- AI Output Review: The Service is provided "as is." MindLab outputs may contain errors or omissions and should be reviewed by qualified humans before use. MindLab does not guarantee investment outcomes, research accuracy, or regulatory suitability.
- No Financial Advice: MindLab is a technology provider. We are not an investment advisor, broker-dealer, or law firm. Our outputs should be verified before capital deployment.
8. Termination of Service
We reserve the right to suspend access if we detect activity that threatens the integrity, availability, or security of the Service. Upon termination, customer data export and deletion will be handled according to the applicable order form or written agreement.
9. Governing Law
These Terms are governed by the laws of the jurisdiction specified in your Order Form, prioritizing the legal frameworks of major financial centers (e.g., Delaware, Singapore, London).
10. Contact Information
For legal inquiries or service notices:
Email: legal@mindlab.io
By deploying MindLab, you confirm that you have the authority to bind your institution to these Terms.
