1. Agreement and Scope
These Terms of Service govern access to and use of MindLab websites, workspaces, software, services, and related materials. By accessing or using MindLab on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
A signed order form, master services agreement, data processing agreement, statement of work, or other written agreement may add to or modify these Terms for a specific customer deployment. If there is a conflict, the signed written agreement controls for that deployment.
2. MindLab Service
MindLab is business software for investment teams. The service may support research intake, source workspaces, online and market research, radar monitoring, discrepancy checks, analyst AI collaboration, source-backed report generation, dashboards, reviewer workflows, approval states, permission boundaries, and reusable firm memory.
MindLab is a technology provider. It does not provide investment, legal, accounting, tax, valuation, fiduciary, broker-dealer, or regulatory advice.
3. Accounts and Authorized Users
- Customers are responsible for selecting authorized users and managing access to their workspaces.
- Users must keep credentials confidential and must not share accounts.
- Customers are responsible for activity under their accounts except to the extent caused by MindLab security failures.
- MindLab may suspend access where necessary to protect the service, comply with law, prevent misuse, or address unpaid fees under an applicable agreement.
4. Customer Materials and Ownership
Customers retain ownership of the documents, data, notes, source materials, reports, reviewer comments, approvals, and other content they submit to or generate within their MindLab workspace, subject to the applicable agreement.
Customers grant MindLab the limited rights needed to host, process, transmit, display, analyze, transform, and otherwise use customer materials to provide, secure, support, and improve the service for that customer.
- Customers are responsible for ensuring they have the rights, permissions, and legal basis to provide materials to MindLab.
- Customer confidential documents, deal flow, proprietary outputs, and firm records are not used to train public models by default.
- Generated outputs based on customer materials are for the customer to review, edit, approve, reject, or use according to the customer workflow and applicable agreement.
5. AI Outputs and Human Review
MindLab may use AI systems to draft, summarize, classify, compare, monitor, retrieve, analyze, or generate outputs. AI outputs can be incomplete, outdated, biased, unsupported, or incorrect.
Customers and users are responsible for reviewing outputs, validating sources, resolving evidence gaps, applying professional judgment, and making final decisions. No output should be treated as investment advice or a substitute for qualified human review.
6. Acceptable Use
- Do not use MindLab for unlawful, harmful, deceptive, abusive, or unauthorized purposes.
- Do not upload materials you do not have rights to process.
- Do not attempt to bypass permissions, access another customer workspace, probe security controls, reverse engineer the service, or disrupt service availability.
- Do not use MindLab to generate or distribute unlawful content, malware, credential theft, spam, harassment, or content that violates third-party rights.
- Do not use MindLab output without appropriate human review where the output could affect investment, legal, financial, employment, compliance, or other high-impact decisions.
7. Fees, Implementation, and Orders
Fees, subscription periods, implementation scope, support commitments, payment terms, renewal terms, taxes, and cancellation rights are governed by the applicable order form or written agreement.
Unless otherwise stated in a written agreement, fees are non-refundable and payable according to the stated invoice or order terms.
8. MindLab Intellectual Property
MindLab and its licensors own the service, software, code, product design, workflow logic, documentation, templates, models, infrastructure, know-how, and related intellectual property. Except for the access rights expressly granted, no rights are transferred to customers or users.
If you provide feedback, suggestions, or improvement ideas, MindLab may use them without restriction or obligation, provided we do not disclose customer confidential information.
9. Confidentiality
Each party may receive confidential information from the other. Confidential information includes non-public business, technical, financial, product, security, customer, deal, workflow, and strategic information that should reasonably be understood as confidential.
Each party will use the other party's confidential information only to perform under the applicable relationship, will protect it using reasonable care, and will disclose it only to personnel, advisors, service providers, or representatives who need to know it and are bound by confidentiality duties.
10. Third-Party Services and Integrations
MindLab may interoperate with third-party services, connectors, cloud infrastructure, AI model providers, analytics tools, email systems, payment processors, and customer-selected integrations. Third-party services may be subject to their own terms and privacy practices.
Customers are responsible for authorizing third-party integrations and maintaining the permissions, access rights, and data-sharing settings for connected systems.
11. Security and Data Protection
MindLab uses commercially reasonable administrative, technical, and organizational safeguards appropriate for the service and deployment scope. Specific security commitments, access controls, data residency, retention, audit reporting, deletion timelines, and enterprise features must be stated in the applicable agreement.
The Privacy Policy explains how MindLab handles personal information. A separate data processing agreement may apply where required.
12. Beta Features and Changes
MindLab may offer beta, preview, experimental, or evaluation features. Those features may change, be incomplete, or be discontinued. Unless expressly stated otherwise, beta features are provided for evaluation and should not be relied on for production use.
MindLab may improve, modify, or discontinue features over time, provided that we do not materially reduce paid service commitments during an active subscription period without reasonable notice or a commercially reasonable alternative.
13. Disclaimers
Except as expressly stated in a written agreement, MindLab is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, MindLab disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, and error-free performance.
MindLab does not guarantee investment performance, deal outcomes, portfolio outcomes, regulatory compliance, completeness of research, absence of hallucinations, or that every discrepancy or relevant signal will be detected.
14. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenues, lost business opportunities, loss of goodwill, or loss of data, even if advised of the possibility of such damages.
Except for amounts owed, misuse of intellectual property, confidentiality breaches, or other liabilities that cannot be limited by law, MindLab's aggregate liability will not exceed the amounts paid or payable to MindLab for the service in the 12 months before the event giving rise to the claim. If no fees were paid, MindLab's aggregate liability will not exceed USD $100.
15. Termination
Either party may terminate according to the applicable order form or written agreement. MindLab may suspend or terminate access for material breach, legal risk, security risk, non-payment, or misuse of the service.
After termination, customer data export, retention, deletion, and backup handling will be governed by the applicable agreement and MindLab's ordinary operational procedures.
16. Governing Law and Disputes
Governing law, venue, dispute procedures, and related legal terms are governed by the applicable signed agreement. If no signed agreement specifies those terms, the parties will resolve disputes in the jurisdiction where MindLab is organized unless applicable law requires otherwise.
17. Notices and Contact
MindLab may provide notices by email, through the service, or by posting updates to the website. Legal notices, privacy questions, and security reports should be sent to contact@mindlab.io with the request type identified in the subject line.